Below are just a few of the comments we have received from our clients utilizing remote services:
"I just wanted to send you a personal email to thank you so much for all your help with fixing my Remedy access not only once, but twice. Also, for helping one of our Network Engineer with her access as well.
I need to emphasize the turnaround for your call was excellent. In fact I just ran and grabbed a cup of coffee, and I already had a voice mail from you. If I were to rate the turn around time, professionalism, and overall expectations from a customer in need, I would rate it as “Significantly above Expectations”. I’ve already brought all of this up to my management but wanted, like I said to send you a note. I must add you have a great personality and sense of humor once you recognized I do have a sense of humor as well. Not many people try and sense this right away. I have been thrown in this position as I had explained with no Remedy training, documentation, or someone to show me. You at least spent enough time for me to maneuver around and show me some quick tips without spending too much time. That is greatly appreciated, as I can pass on what I have learned from you on to the rest of our engineers.
Thanks again for all of what you have done, and please keep up the great work, you are a true asset! It’s individuals like you, that demonstrate team work. Take care, and if I ever have any Remedy issues, I might consider having the ticket assigned to you!"
- R.F. British Petroleum/IBM
"You have been great to work with and have fit into how we work very easily,
though I know at times it can be trying, to say the least! I appreciate the efforts
you have put in, it has helped us move through all the outstanding problems and issues quickly."
- J. R. Coca-Cola Enterprises
"Thanks for all your work. This has given me a look into your abilities more than what even the best interview can accomplish. You even found errors in my requirements document and located needs that we were unaware of until now."
-J.C. Regions Bank
"Your reports got rave reviews and you've set a new platform. The monthly report that we have been
using for years will now be replaced by yours. It is amazing that we've gone all this time working with
so much less when we didn't have to!"
-R.M. Cingular Wireless
"Now that we see what we can have we don't want anything less."
Atlanta, GA television station
"Your services have been both prompt and efficient. It was also a pleasure working with a good listener.
-K.H. Project Manager, Department of Homeland Security.
"Even with remote services, you respond to issues faster than employees in the building. Amazing!"
-E.S. Chief Network Engineer, Invitrogen Corporation.
"I am very impressed with your work in cleaning up our ticketing system. I appreciate the way you have bent over backwards to meet our changing needs."
-S.W. Information Technology Manager, Centerbeam.
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